Refunds and Returns Policy
Effective Date: July 18, 2024
Welcome to CosplayDreamBoots.com. At Cosplay Dream Boots, we aim to provide our customers with the highest quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that do not meet these criteria will not be considered for a return.
2. Return Timeframe
You have 30 calendar days from the date you received your item to initiate a return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a Return Merchandise Authorization (RMA) number. Include your order number, the reason for the return, and whether you are seeking a refund or an exchange.
- Once your return request is approved, you will receive an RMA number and further instructions on how to return your item.
4. Return Shipping Costs
- For domestic returns: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- For international returns: You are responsible for paying your own shipping costs, which can be significant. We recommend checking with your local postal service for estimated return shipping costs.
5. Conditions for Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- If the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, only partial refunds will be granted.
6. Non-Returnable Items
Several types of goods are exempt from being returned:
- Gift cards
- Custom or personalized items
- Items marked as final sale
7. Exchanges
If you need to exchange an item for a different size or color, please follow the same process to initiate a return. Once the return is approved, indicate that you would like an exchange. Exchanges are subject to product availability.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged or defective item. We will provide instructions on how to return the item and receive a replacement or refund.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged or defective item. We will provide instructions on how to return the item and receive a replacement or refund.
9. Refund Processing Time
- Refunds will be processed within 7-10 business days after we receive your returned item.
- The time it takes for the refund to appear in your account may vary depending on your payment method and bank.
10. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Cosplay Dream Boots
cosplay dream 39
8011 blue boots
Email: [email protected]
11. Your Rights
This Returns and Refunds Policy does not affect your statutory rights.
Thank you for shopping at CosplayDreamBoots.com. We value your business and are committed to providing you with the best possible shopping experience.